Confidentialité et cookies

Privacy Policy

Etiprint strives to guarantee your privacy when using our services. To do this, we have a policy that establishes how your personal data are processed and protected. Please stay on top of any changes to this Privacy Policy by visiting our website.
La presente Política de privacidad sólo afecta a clientes y usuarios de los servicios de Etiprint.

Who is responsible for your personal data?

The Portuguese company, "Etiprint", will be responsible for the personal data you send us and, therefore, will be responsible for such personal data in accordance with the Data Protection Act.

Where is your personal information stored?

The data we collect about you are stored within the European Economic Area (EEA), but can also be transferred and processed in a country outside the EEA. In this sense, any transfer of your personal data will be made in accordance with applicable laws.

What kind of personal data do we collect?

We collect the personal information you send us, for example, when placing orders, when contacting our customer service or if you participate in a contest. The personal data you send us may, for example, include contact information, date of birth or payment information. In addition, we may collect certain personal information from external sources such as credit information or address updates.

How do we use your personal information?

We may use your personal data for the following purposes:

- Create and manage your personal account in Etiprint
- Process your orders and returns through our online services
- Send notifications via text messages of the status of a shipment
- Contact with any incident with the sending of the articles
- Respond to your queries and inform you of new services or changes in them
- Sending commercial offers like newsletters or catalogs
- Notify winners of online contests
- Manage your account by performing credit checks
- Conduct analysis to provide you with relevant business information and offers
- Check that you are of legal age to shop online
- Send you surveys so that you have the opportunity to influence our offers and services
- Evaluate and improve our systems through which we offer the services
- Prevent the improper or incorrect use of our services

What are your rights?

You have the right to request information about the personal data we have about you, at any time (without incurring expenses, once a year). If your data is not correct, incomplete or irrelevant, you can request the rectification or cancellation of the same. We can not delete your data if there is any open legal procedure in relation to them or when there are other legitimate grounds to keep them, such as unresolved debts. You may at any time withdraw your consent for us to use your personal data for commercial purposes. You can contact us by sending us a letter to the Customer Service of Etiprint LDA, Rua Bouça de Frades, Nº107 4765-354 Oliveira Sta Maria, Portugal, or via email: support@etiprint.net

Who has access to your personal data?

Your data can be shared within the Etiprint group. We never give away, sell or exchange your personal data with third parties outside the Etiprint group for commercial purposes. The data sent to third parties will only be used to provide you with the aforementioned services, for example to consignees related to the shipment of the merchandise, advertising agencies for the distribution of newsletters as well as agencies for credit information or debt collection for the purpose To check their credit status, their identity and the collection of debts.

How do we protect your personal information?

We have taken technical and organizational measures to protect your data against loss, manipulation, unauthorized access. We continually adapt our security measures in line with technological progress and development. In order for card purchases to be the safest possible process, all information is sent in encrypted format. This implies that the information comes to us through a secure connection and that your personal data is not read by external parties. In card purchases, we work with an authorized payment agent who helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card data according to the PCI DSS international security standard, which has been developed by VISA, MasterCard, Diners, American Express and JCB card companies. This means that your card data is processed according to a maximum security level. When paying by card, we reserve the right to carry out an identity check.

Cookies

A cookie is a small text file that is saved on your computer or mobile device, from where it is retrieved on successive visits. Etiprint uses cookies to improve and simplify your visits. Cookies are not used to store personal information or to disclose such information to third parties.

There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored, as a file, on your computer or mobile device for a maximum of 12 months. Session cookies are temporarily stored and disappear when you log out of your browser. We use permanent cookies to store your choice of homepage and your data, in case you select "Remember me" when you log in. We use session cookies when you use the function to filter the products, to check if you are logged in or if you send an item to the shopping bag.

You can remove these cookies from your computer or mobile device easily using your browser. For more information on handling and deleting cookies, see the "Help" tab in your browser. You can select cookies or receive a notification each time a new cookie is sent to your computer or mobile device. In case you decide to deactivate the cookies, you will not be able to benefit from all the characteristics of our page.

What is a cookie?

Cookies are small text files (usually formed by letters and numbers) located in the memory of your browser or device when you visit a website or read a message. Cookies allow a website to recognize a particular device or browser. Like most web pages, our web uses technologies that are basically small data files located in your device and that allow us to record certain information whenever you visit or interact with our webs, services, applications, messaging and tools.

There are several types of cookies:

- Session cookies expire at the end of your session in the browser and allow us to relate your actions during that particular session.
- Persistent cookies are stored on your device between sessions, allowing us to remember your preferences or actions on several websites.
The origin cookies are set by the website you are visiting.
Third party cookies are set by a third party site independent of the site you are visiting.